Sit & Go Shark Support

As our license agreement states, a single Sit & Go Shark™ unlock code may only be used on a single PC. If you have recently re-installed Windows, reformatted your hard drive, or if you wish to move Sit & Go Shark™ to a different computer, you will need to generate a new unlock code.

Please fill out the form below. If that does not work, contact us via this form. You should receive a response within 2 business days. To ensure you receive the email, please make sure to add support@sitandgoshark.com to your safe list.

If you have signed up for a Sit & Go Shark™ license through one of our special casino offers, you should receive your license within 2 business days. If you haven't received your license after this period of time, please contact us. We will need the following information to be able to verify your registration: your name, the poker room with which you registered your screen name at that poker room, and your email address. Once we receive your information, we will contact the casino on your behalf. We will then contact again you once we receive a response.

If Sit & Go Shark™ isn't giving proper advice; there are a few possible causes for the error:

Your copy of Sit & Go Shark™ may be out of date. Please click here to download the latest version of Sit & Go Shark™.

If your game isn't showing up on the list of available games follow these steps:

Make sure that you are seated at an active Sit and Go tournament.

To check your tournament count, please fill out the form below. If that does not work, contact us via this form. You should receive a response within 2 business days. To ensure you receive the email, please make sure to add support@sitandgoshark.com to your safe list.

If Sit & Go Shark™ isn't giving proper advice; there are a few possible causes for the error:

Your copy of Sit & Go Shark™ may be out of date. Please click here to download the latest version of Sit & Go Shark ™.

Sit & Go Shark™ connects to the server for the following reasons:

To automatically check for upgrades and improvements.

To obtain card location information for the various poker rooms

For purposes of software fraud prevention

To Collect data on your opponents. The software will not collect data on your cards. If you'd prefer to disable this function, please contact us and we will gladly do so.

If Sit & Go Shark™ is reporting that it is unable to connect to the server, please try opening a web browser to http://validate.sitandgoshark.com/index.html. For this fix to work the web browser MUST be MS Internet Explorer. Once Internet Explorer is running, please try Sit & Go Shark™ again, while leaving the web browser OPEN.

If you are still experiencing server errors after trying this fix please contact us so that we can investigate the issue.

Internet security programs vary, so we recommend that you check the documentation for your particular software. Here are instructions for some of the more common ones:

Norton Antivirus

You need to open up Norton Internet Security and then click on the Personal Firewall button in the main screen.

Next, click on Configure. Then, choose Programs. Find Sit & Go Shark™ in the list of Programs and make sure that the Internet Access column says "Permit All".

Windows Firewall

You'll need to configure the Windows firewall to allow Sit & Go Shark™ access to the Internet. Here is a resource that explains this.

If you have any other questions, please do not hesitate to contact us.

When you get this message, click "Yes" to go to the download area. Click the download link and then "run". Follow the process to install the latest version of Sit & Go Shark™. These updates occur frequently as new features are being added and bugs get fixed.

If you get any strange error messages, click "Help" and then "Report a Bug". Follow the instructions to report a bug to our support staff.

You may need to adjust the resolution of your computer screen in order to make space for Sit & Go Shark™. Also check the settings of your online poker room to make sure you're not in "full screen mode".

If your game isn't showing up on the list of available games follow these steps:

Make sure that you are seated at an active Sit and Go tournament.

If your Sit and Go screen is minimized, restore it. Minimized windows don't always register.

Make sure you're playing a Sit and Go that's compatible with Sit & Go Shark™. Make sure you're playing at the casino where you signed up to receive your free copy of Sit & Go Shark ™.

Sit & Go Shark™ licenses have a duration of one year. If you received your license some time ago, then it may have expired. In that case, you may obtain a new license either by signing up for a different participating casino or by purchasing a license directly from us.

If you require a new unlock code, you may do so by going to our Contact Page and fill out the form. You will be contacted within 2 business days with your new licenses information.

As our license agreement states, a single Sit & Go Shark™ unlock code may only be used on a single PC. If you have recently re-installed Windows, reformatted your hard drive, or if you wish to move Sit & Go Shark™ to a different computer, you will need to generate a new unlock code.

If you have already received a new license and you are having trouble entering it to replace your old one, click here to download our license removal program. Once the file has downloaded, run it to delete your old license. You will be enter be able to enter your new license key.

As per our End User License Agreement, your Sit & Go Shark™ license is good for use on one computer at a time.

If you wish to use Sit & Go Shark™ regularly on both computers, you will need to obtain a second license.

If you wish to move Sit & Go Shark™ from one computer to another on an infrequent basis (e.g. to a laptop while travelling, or to a new computer), you may do so by going to our Contact Page and fill out the form. You will be contacted within 2 business days with your new licenses information.

When you first receive your license through one of our casino partners, it will be locked for use on that particular site only. If you would like to use Sit & Go Shark™ at our other supported poker rooms, then you must purchase Sit & Go Shark™ for $ by clicking here.

As our license agreement states, a single Sit & Go Shark™ license may only be used on a single PC. If you have recently re-installed Windows, reformatted your hard drive or if you wish to move Sit & Go Shark™ to a different computer, your license will need to be reset.

Please fill out the form below. If that does not work, contact us via this form. You should receive a response within 2 business days. To ensure you receive the email, please make sure to add support@sitandgoshark.com to your safe list.

To check your tournament count, please click here and fill out the form.

The reward email containing the download link for our ebooks is sometimes mistaken for junk email by our recipients' email servers. If it has been more than 2 business days since you earned one of our ebook rewards, please contact us so that we can make sure you receive it.

In the Sit & Go Shark™ interface, click "Options" then "Modify Layout". Adjust the number of "Text Lines" using the arrows on the right side. There is a maximum amount of space that Sit & Go Shark™ can use ("Maximum Height Reached"), so if you might need to make one section smaller (or hide it) in order to increase the size of another section.

Also, you can change the order of the advice tabs by clicking the up and down arrows on the left side of the "Modify Layout" dialog box.

If you prefer to see less text at any given time, simply go to "Modify Layout" and hide the less important advice sections.

On the Sit & Go Shark™ interface there is a link named "last" in each section. Click these links anytime to display the previous piece of advice.

For longer pieces of advice, a "more" link will appear (because the text will not fit into the box). When you click "more" a tan-yellow box will appear to show the entire text.

Each section of Sit & Go Shark™ is important in its own ways, but the "Your Cards" section usually features the most in-depth strategic advice.

In many online card rooms there is a slight delay between when the casino "deals" the cards and when you actually see them. This is caused by the fact that you're watching an animation of the cards going out. Therefore, in some casinos it will appear that Sit & Go Shark™ knows your cards a split second before you do. You can change this by simply changing your casino settings to not display the "dealing" animation.

Sometimes the advice from one section (i.e. "Positioning") will contradict the advice from another section (i.e. "Your Cards"). This is perfectly normal and intentional. Each section is independent of one another. As a teaching tool, Sit & Go Shark™ gives you perspectives on each of the seven "critical success factors". Since poker is a very complicated game where there's not always one "right answer", some contradictions will appear.

If you want to use Sit & Go Shark™ for another game, just open the program again (the same way as you opened it the first time). Now when you are asked what table you want advice for, select the new game and click "GO".

Sit & Go Shark™ works at all stakes.

Sit & Go Shark™ uses the highest encryption technology to ensure a 100% secure experience.

Click here to get Sit & Go Shark™ FREE by joining Party Poker. Or click here to buy this amazing tool now for just $.

If you have signed up for a Sit & Go Shark™ license through one of our special casino offers, you should receive your license within 2 business days. If you haven't received your license after this period of time, please contact us. We will need the following information to be able to verify your registration: your name, the poker room with which you registered your screen name at that poker room, and your email address. Once we receive your information, we will contact the casino on your behalf. We will then contact again you once we receive a response.

If you have already received a new license and you are having trouble entering it to replace your old one, you may need to manually delete your old license information. To do so click 'All Programs' on your Windows Start Menu, select Sit & Go Shark™ and then click on 'Configuration'. Click 'Erase' and close the configuration application. This will prepare Sit & Go Shark™ to accept a new unlock code.